We Offer Our Customers a $5.00 First Time Buyer Bonus - Use Promo Code FTBB2016
Cart 0 Wishlist (0)

Returns and Refunds

Our Returns and Refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must have an RMA (Return Merchandise Authorization) number clearly marked on the outside of the return carton.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products


Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable). Partial refund percentages will be determined by Hobby Models.

  • Books with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@hobbymodels.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@hobbymodels.com and send your item to P.O. Box 235 South Canaan Pennsylvania US 18459.

Shipping Your Return

To return your product, you should mail your carton to P.O. Box 235 South Canaan Pennsylvania US 18459

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.